Your use of this website constitutes your agreement to be bound by these terms and conditions.
Legal disclaimer from Science.bio, please read:
The chemicals/materials for sale here are intended for laboratory and research use only, unless otherwise explicitly stated. They are not intended for human ingestion or for use in products that may be ingested. You must be at least 21 (twenty one) years of age to purchase goods on this website. The listing of a material on this website does not constitute a license to, or a recommendation for its use in infringement of any patent whatsoever. It is understood that all of the products purchased here will be handled only by qualified and trained individuals.
In purchasing these products, the customer acknowledges that there are hazards associated with their handling and use. Customer represents and warrants to us that from customer’s own independent review and study they are fully aware and knowledgeable about (I) the health and safety hazards associated with the handling of the products purchased; (II) industrial hygiene controls necessary to protect its workers from such health and safety hazards; (III) the need to adequately warn of health and safety hazards associated with products; and (IV) government regulations regarding the use of and exposure to such products. We reserve the right to limit sales of products or not to sell products to unqualified customers.
In no event shall Austinootropics, or any of its affiliates be liable for special, incidental or consequential damages, whether purchaser’s claim in contract, negligence, strict liability or otherwise. In consideration of the sale of the product to the purchaser, which sales we would not otherwise make, purchaser agrees to indemnify and hold Austinootropics harmless from all claims, expenses, losses and liability of any nature whatsoever arising out of purchaser’s handling and/or use of any product sold here, whether used alone or in combination with any other substance no matter what it’s origination.
Use of products:
Supplier’s products are intended only for research purposes unless otherwise explicitly stated. The purposes not intended for products sold here include but not limited to, in vitro diagnostic purposes, in foods, drugs, medical devices, or cosmetics for humans or animals or for commercial purposes.
Buyer acknowledges that the products have not been tested by supplier for safety and efficacy in food, drug, and medical device, cosmetic, commercial or any other use. Buyer expressly represents and warrants to supplier that Buyer will properly test and use any products purchased from supplier and/or materials produced with products purchased from supplier in accordance with the practices of any reasonable person who is an expert in any appropriate scientific field of study and in strict compliance with all applicable state and federal laws and regulations, now and hereinafter enacted.
Buyer further warrants to supplier that any material produced with products from supplier shall not be adulterated or misbranded within the meaning of the Federal Food, Drug and Cosmetic Act and shall not be materials which may not, under Sections 404, 505, or 512 of the Act, be introduced into interstate commerce.
Buyer realizes that, since supplier products are, unless otherwise stated, intended primarily for research purposes nothing else, they may not be on the Toxic Substances Control Act (TSCA) inventory. Buyer assumes responsibility to assure that the products purchased from supplier are approved for use under TSCA, if applicable.
Buyer has the responsibility to verify the hazards and to conduct any further research necessary to learn the hazards involved in using products purchased from supplier. Buyer also has the duty to warn Buyer’s customers and any auxiliary personnel (such as freight handlers, etc.) of any risks involved in using or handling the products.
Buyer agrees to comply with instructions, if any, furnished by supplier relating to the use of the products and not misuse of the products in any manner.
Buyer agrees that any and all products here are not intended for resale purposes. If the products purchased from supplier are repackaged, relabeled or used as starting material or components of other products, Buyer will verify supplier assay of the products.
All products and services offered are for laboratory and research activities excusively.
By placing orders with this Supplier it is understood by the Buyer that under no circumstances should any of these chemicals/materials be used in an inappropriate manner. No products here are to be used for recreational purposes nor human consumption. All Buyers are assumed and expected to be qualified researchers.
Buyer agrees that they may not post, review or publiclyand GDPR attack the Supplier with any false information about Supplier’s products. Buyer agrees that any court filings must be filed and heard in Hidalgo county in Texas. Buyer further agrees to pay all company expenses relating to attorney’s fees, filing fees, and any other expenses in relation to the case.
Buyer agrees to the terms of this website’s Privacy Policy and GDPR Policy.
ABOUT US
Austinootropics is dedicated to providing dietary supplements and natural products of the highest quality for health and wellness. Our mission is to drive innovation in bioscience through a radical commitment to customer wellbeing, scientific rigor, sustainable operations.
We operate our business on the following principles:
People Matter. We strive to offer excellent customer service and exceed your expectations. Whenever we are contacted we will respond promptly, honestly and do our best to help you.
Reliability and Consistency. We offer the fastest, and most reliable shipping, with high-quality packaging to minimize contamination and deterioration. We value your time and convenience, which is why we use the best couriers and packaging materials available.
Transparency and Integrity. We are communicative about our goals and business practices.
Strive for Excellence. We are committed to providing the best possible service for our clients. We offer products with the highest purity possible, rigorously verified by Chemist in analytical and organic chemistry, including NMR, FTIR, Polarimetry, HPLC analysis.
Continuous Improvement. We have a burning passion for learning and self-development and aim to be a cutting edge resource for health and wellness. We deeply value client feedback and suggestions which help us understand your needs and provide the best service possible.
When Do Orders Ship Out
Orders placed before 3pm PST will typically (~75% of the time) ship out the same business day. Otherwise they should ship out the following business day. Unanticipated delays are possible so please allow 1-2 business days for your order to ship. We do not ship on Sundays or federal holidays.
How Long Does Shipping Take
Please see below for transit time estimates, this does not include processing time. Packages typically reach the courier within 1-2 business days. The following delivery time estimates are counted in business days (M-F), not calendar days. A shipping confirmation email containing your tracking information will be sent to you after your package has been scanned in by the courier, this can sometimes take an additional business day.
Transit Time in the USA
USPS First Class
For packages that weigh 15 oz. or less. Average arrival time is up to 2 – 5 business days with delivery confirmation. Tracking is spotty and arrival time is variable.
USPS Priority Mail
For most packages average arrival time is 2 – 3 business days with delivery confirmation and tracking. 2 – 4 day arrival time is NOT guaranteed, and is only accurate about 70-80% of the time.
UPS Ground & FedEx Ground
For most packages average arrival time is 3 – 6 business days with delivery confirmation and tracking. 3 – 6 day arrival time is NOT guaranteed, and is only accurate about 80-90% of the time.
Why are UPS and FedEx so expensive? Because of Surcharge fees.
Transit Time Outside the USA:
USPS First Class International
For packages you don’t mind getting lost. Average arrival time is 2 – 6 weeks with a Customs ID number. No tracking, NOT guaranteed.
USPS Priority International
For packages you need on time. Average arrival time is 7 – 21 days with a Customs ID number and tracking. NOT guaranteed.
Mail Forwarding
We welcome orders from anywhere in the world and do our best to guarantee delivery. However, if you are using a mail forwarding service we cannot guarantee successful delivery to the forwarded mail address, as this is not something we control.
botany.bio so we can prepare it.
Shipping Restrictions
There are no shipping restrictions on our products in the United States. There may be shipping restrictions on some products, and some products may not be shipped to some international destinations. If you are outside the USA there may be additional importation restrictions, procedures, and fees. It is your responsibility to research and comply with local laws
Customs Fees & Duties
Many countries have specific import fees, rules, and customs procedures. If a fee or tax is required by your customs or postal carrier, it is your responsibility to fulfill the payment obligation. Please note, our item values are declared in full and items are coded as Food Preparation Not Elsewhere Specified using the HS Tariff Code 2106.90.99. We cannot illegally declare a lower item value or mis-declare tariff codes.
Customs Delays
If a package is held by customs for inspection it could be delayed for several weeks. You should contact the courier and find out if anything can be done to expedite the process. Typically they will request additional information such as what the product is, what it is for, how much it cost, a copy of the invoice or additional documentation. It is important your answers are consistent with our customs declaration.
Our products are dietary supplements for health and wellness. Values are declared in full and you can provide your order confirmation emails as an invoice. If any other documentation is needed please request the courier sends you a detailed written description via email and forward this to us at support@botany.bio so we can prepare it.
If the package was shipped by DHL, UPS or FedEx, then you can call those couriers respectively. If the package was shipped by USPS then custody will be transferred to your local national postal service on arrival to the destination country, as per the Universal Postal Union (UPU) treaty. In that case you will need to call your local postal service. We have provided a list of national postal services and courier contact information below:
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USPS Customer Support: 1 (800) 275-8777
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FedEx Customer Support: 1 (800) 463-3339
In case customs seizes your package we will offer to ship a free replacement using a different courier and/or declaration. If this replacement is seized we will issue a refund or store credit, less the cost of shipping.
How Can I Cancel My Order?
If you are a registered user please find your order on the Order History page and then select the “Cancel” or “Request Cancel” button. If this is not possible please contact us immediately. We will do our best to accommodate you.
My Package Tracking is Not Updating
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Domestic (USA): If a domestic package does not update for over 7 days please contact the courier.
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International: If an international package does not update for over 4 weeks please contact the courier.
Courier contact information is provided in our tracking update emails. If the courier does not know where the package is please contact us. If sufficient time has elapsed, we will deem the package lost and issue a free reship.
My Package wasn’t Delivered
If the courier claims your package was delivered but you have not received it, it is possible a neighbor or front desk receptionist has it. Please contact the courier’s local office and speak to the postmaster. They will have GPS coordinates on each tracking update and can confirm where it was delivered, when and to whom. If the postmaster claims the package was delivered correctly, please wait at least 1 week for the package to turn up. If it does not turn up please contact us.
My Package has a Missing, Wrong, Damaged or Defective Item
Please note, all orders are documented and packaging is filmed prior to shipment to avoid fraudulent claims. We must be notified within 7 days of the delivery date for any of the following issues.
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Missing Items: If an item is missing, please contact us immediately. Once verified we will ship the missing item(s).
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Wrong Items: If a wrong item is received, please contact us immediately. Once verified we will ship the correct item(s). We will also provide a prepaid return label to return the wrong item(s).
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Damaged Items: All items are shipped securely and in a manner that ensures safe arrival. If this is not the case please contact us immediately with photographic evidence. Once verified we will ship a replacement.
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Defective Items: Claims of defect, including incorrect weight, volume, concentration and quality, are taken seriously. For quality claims please be prepared to ship us a return sample for analysis.
Refunds, Returns & Exchanges
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Customer Satisfaction: At Austin Nootropics, we stand behind our products 100%. We work hard to ensure that our quality is second to none, and thousands of our customers agree that this difference is something you will experience. We’re so convinced our products will make a difference you can actually feel, that if any product doesn’t meet your expectations, we want you to send it back within the first 30 days of delivery and we will happily give you the opportunity to exchange for another product or receive a full refund. It’s that easy.
Contact us within 30 days of receiving your product shipment. We’ll email you a label to print out, place on your package, and ship back at no cost to you. Once we receive the returned product, a refund will be issued and an auto email will notify you of that transaction.
If you purchased our product through a distributor or retailer, go to the original purchase location for any return or exchange. -
Refunds: Where possible we will issue a refund to the original method of payment. If this is not possible we will arrange other means such as check or PayPal. Cryptocurrency will be refunded in terms of the current market value or original payment amount, whichever is lesser.
Chargebacks & Payment Disputes
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Chargebacks: Chargebacks by a credit card issuer or bounced check are taken seriously. As a matter of fraud protection any chargeback will result in the client being (temporarily) placed on the no-sell list until we can get in contact with you.
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Payment Disputes: Please contact us first if you have a payment dispute because we can solve most problems faster than a bank or payment processor.